SHIPPING INFORMATION

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Shipping method

We offer both DHL standard and express delivery options to all countries globally where DHL delivers goods to.
Terms and conditions for shipping remain as per DHL’s policy. DHL reserve the right to open and inspect the shipment at their sole discretion.

Shipment processing time

• All orders that are in stock are processed within 2 working days upon order receipt and confirmation.

• All products that are out of stock will be shipped within 4-6 weeks upon order receipt and confirmation.

• Shipments are also processed and shipped on Saturdays. We do not ship on Sundays and bank holidays.

• We will inform you of any delays or unavailabilities of products if not stated on our website.

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Shipping rates and delivery estimates

Shipping within Germany is free of charge, given a minimum order quantity of 300€. Our products usually reach you within 3 working days.

International shipping rates will be displayed during checkout and are custom to the rates of DHL Paket. The time of delivery depends upon location and can be checked based on DHL delivery times.

The product price quoted here on our website is net off shipping. The cost of shipping will be ascertained upon checkout depending on the location of your delivery and on the shipping method selected by you.
All shipping prices are determined solely by DHL according to the weight of the shipment and consistent with their pricing policy.

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Shipment confirmation and order tracking

You will receive shipping information and a tracking number after your order is complete and processed.

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Customs, duties, and taxes

Hsin and Hsin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

Hsin and Hsin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Contact us through info@hsinandhsin.com.

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PAYMENT INFORMATION

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Payment methods

We offer payments through Credit Card, bank transfer, Paypal or installment purchase. Please follow the payment instructions for the different methods of payments.

 

 

 

Currency

The currency for all products is Euro (€).

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Contact

In case of any difficulties during the checkout process please contact us via 

info@hsinandhsin.com.

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Additional terms and conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

Our obligations, if any, with regard to our products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

We may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and hsin and Hsin makes no commitment to update the materials on the Site with respect to such products and services. The website Hsin and Hsin operates based on German law.

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